New research reveals public confidence in emergency care is in decline, with fear of long waits, corridor care and respiratory disease increasingly affecting whether older people seek help at all.
Of most concern is the ability of A&E departments to cope this winter, reported by 71% of older adults and 81% of carers.1
As NHS trusts set out plans for another challenging winter – when respiratory infections including COVID-19, RSV and flu place services under significant strain – experts are pointing to accurate diagnosis as a key tool for easing pressure on services and protecting the most vulnerable.
Peter Hollely Robins, a Senior Nurse in Emergency Care and a Lead Advanced Clinical Practitioner, said: “Every winter hundreds of elderly and vulnerable people access urgent and emergency care services, and we do everything we can to provide the best possible care. However, I see the impact of diagnostic delays and the uncertainty it can cause adds pressure for colleagues, patients and their families and for everyone in the waiting room. Getting the respiratory diagnosis right, and quickly, is not optional. It’s essential to protecting the most vulnerable when the system is under the greatest strain.”
In emergency departments, NICE-recommended rapid molecular point-of-care testing is the gold standard for timely, accurate diagnosis of respiratory infections. Yet across the UK, diagnostic approaches remain fragmented and inconsistently aligned to NICE best practice, with wider use of lateral flow testing in emergency settings.2
Peter Hollely Robins says: “While lateral flow tests play a role in early-stage screening in community settings, they are not intended for use in emergency settings as they aren’t always as sensitive as other diagnostic options. Over-reliance on them can contribute to additional confirmatory steps and slower patient flow during peak winter periods.”
The nationwide survey of 1,509 UK adults aged 65 and over and 1,500 unpaid carers, commissioned by healthcare company Abbott, found that more than half of older adults (58%) and three quarters of carers (75%) would feel anxious about attending A&E this winter due to the risk of catching flu or COVID-19.1 Additionally, nearly one in five older adults (18%) avoided A&E last winter, rising to almost half of carers (44%) reporting the same for someone they support, highlighting how concerns about emergency care are already influencing behaviour.1
Peter Hollely Robins continues: “With stories of corridor care in the media, I’m not surprised that there are anxieties around emergency departments. This can influence how quickly people choose to attend and we do often see people present late in their illness when their symptoms are more severe. In the context of an ageing population, the elderly are most at risk as they do not want to make a fuss, which is why reducing delay and uncertainty in emergency care matters so much.
"Having fast and reliable diagnostic information is essential to helping clinicians act quickly, support patient flow and protect older and vulnerable people during the busiest winter periods.”
This sentiment is reflected in the research findings – with 80% of older adults and 88% of carers saying reliable, accurate testing would make them more confident seeking emergency care.¹
Dr Ian Higginson, President of the Royal College of Emergency Medicine, said: “Corridor care, which is one of the most visible results of long stays in Emergency Departments, has become the defining image of the NHS under winter pressure, but it is not safe, dignified or inevitable. We should not be in a position where the people who most need emergency care are the ones least likely to seek it.
"Supporting clinicians with the tools to make timely, confident decisions is critical to improve flow and protect patient dignity when services are most stretched. It is also important that patients believe we are doing everything we can to reduce the risks associated with overcrowded emergency departments, and as such, the right decisions about reducing harm for patients need to be taken as soon as possible.”
Data published by the UK Health Security Agency shows that influenza alone was linked to nearly 8,000 deaths in winter 2024–25, with flu activity higher than the previous year, a clear signal to act early ahead of winter 2026.4 With winter planning underway across the NHS, there is an opportunity to strengthen preparedness by prioritising diagnostics which align to NICE best practice and support timely, confident decision-making.
Rachel Power, Chief Executive of the Patients Association, said: “Patients have a right to receive care that respects their dignity, privacy and safety, particularly when they are unwell and at their most vulnerable. No one should be made to feel anxious about accessing urgent treatment because they are worried about long waits or being cared for in inappropriate settings.
“The next phase of NHS winter planning is already under way and the decisions made in the next few months will shape how prepared we are when pressure peaks. It is essential that efforts to improve patient flow and reduce delays remain focused on ensuring people receive timely, compassionate care in environments that meet their needs and uphold their dignity.”
About the research:
The research of 1,509 UK adults (65+) and 1,500 carers, excluding healthcare professionals and government officials, was conducted by Censuswide for Abbott during May 2026.
References
1 Abbott Diagnostics. Data on File. Research among 1,509 UK adults (65+) and 1,500 carers, conducted by Censuswide on behalf of Abbott. May 2026.
2 LFT/MPOCT dataset. June 2026.
3 Age UK. The Longest Wait: Our A&E crisis demands an emergency response. October 2025. Accessed May 2026.
4 Influenza in the UK, annual epidemiological report: winter 2024 to 2025. May 2025. Accessed May 2026.
