A survey by the CQC, in 2024, showed that many people were positive about their interactions with urgent and emergency care staff, but as the NHS has struggled through the Winter period, ambulance handover delays, ‘corridor care’, and a lack of pain relief have raised concerns.
There have been a number of reports, in recent months, which have highlighted the evolving state of emergency care, in 2024 and at the start of 2025. In this article, CSJ provides an overview of the key findings.
A survey of more than 45,500 people who used NHS urgent and emergency care (UEC) services in 2024 showed that many were broadly positive about their interactions with staff. However, a number faced lengthy waits to be assessed, and some were not given enough help to manage their pain or control their symptoms.1
Published by the Care Quality Commission (CQC), the survey revealed the responses from patients who attended either a major consultant-led A&E department (Type 1) or an urgent treatment centre (Type 3) run directly by one of 120 acute hospital Trusts in England during February 2024.
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