With a backlog of elective surgery, long waits in A&E, as well as in ambulances, and difficulties in obtaining GP appointments, how has the pandemic impacted confidence and satisfaction in the NHS? CSJ looks at some of the latest patient surveys.
At the height of the pandemic, we saw the public stand on their doorsteps and “clap for heroes”. The COVID outbreak prompted an outpouring of support for the healthcare workers on the frontline. Moving depictions circulated on social media of emotionally drained and burnt-out staff, battle-scarred with visible lines of their PPE, as they fought tirelessly to tackle the COVID crisis.
In the wake of PPE shortages, the public sewed masks and gowns, made plastic visors and displayed rainbow messages supporting the NHS in their windows – the value of the NHS, and all those who work within it, was catapulted to the forefront of the nation’s consciousness. Support for healthcare workers and the NHS was at an all-time high, but as the health service battles to recover in the wake of the pandemic, what do the public feel about their experiences of care?
CQC Adult Inpatient Survey
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