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Patient satisfaction in the era of COVID-19

With a backlog of elective surgery, long waits in A&E, as well as in ambulances, and difficulties in obtaining GP appointments, how has the pandemic impacted confidence and satisfaction in the NHS? CSJ looks at some of the latest patient surveys.

At the height of the pandemic, we saw the public stand on their doorsteps and “clap for heroes”. The COVID outbreak prompted an outpouring of support for the healthcare workers on the frontline. Moving depictions circulated on social media of emotionally drained and burnt-out staff, battle-scarred with visible lines of their PPE, as they fought tirelessly to tackle the COVID crisis. 

In the wake of PPE shortages, the public sewed masks and gowns, made plastic visors and displayed rainbow messages supporting the NHS in their windows – the value of the NHS, and all those who work within it, was catapulted to the forefront of the nation’s consciousness. Support for healthcare workers and the NHS was at an all-time high, but as the health service battles to recover in the wake of the pandemic, what do the public feel about their experiences of care?

CQC Adult Inpatient Survey

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Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

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Upcoming Events

AfPP Annual Conference 2022

University of York
8-11 September 2022

Infection 360: What's trending in infection prevention & control

Edgbaston Stadium, Birmingham
27-28 September 2022

IP2022 IS COMING TO BOURNEMOUTH IN OCTOBER 2022

Bournemouth
17-19 October 2022

UKHCA Conference: Listen Up

Pendulum Hotel and Manchester Conference Centre, Manchester
3rd November 2022

MEDICA 2022

Dusseldorf Germany
14th November - 17th November

Future Surgery 2022

ExCel, London
15th - 16th November 2022

Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

Download the FREE Clinical Services Journal app from your device's App store

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