Parents of neo-natal babies updated on progress via video

The new Royal Hospital for Children in Glasgow is using personalised video technology to help parents stay connected with their babies.

One key challenge that many parents of premature babies face is that they may live a considerable distance from the hospital. As a result, visiting the unit to be with their child as often as they'd like can be difficult.

Neil Patel, consultant neonatologist, spent some time researching to try and identify how new technology might help.

He said: "The idea originally came from a parent of one of our patients. He uses personalised video in his work to connect with clients and asked if we could send him video updates of his own baby. We then asked more families who all told us there is nothing more reassuring than actually seeing their baby. They thought video was a brilliant way of keeping them up to date with non-clinically sensitive updates when they were away from the hospital.

“Having researched the video technology available to us, we felt that vCreate ticked all the boxes. It's a personalised video platform that makes it quick and simple to create a video which can then be securely accessed by the baby's parents on any device at any time. When we spoke to vCreate and told them what we wanted to achieve, they were keen to help. We worked together to initiate a pilot programme to assess its impact."

It was also critical that videos could only be accessed by the baby's parents, which is another reason why vCreate was chosen.

Ben Moore, vCreate founder explains: "We have an optional feature on the platform which ensures that all videos are published internally behind our secure firewall and are therefore only accessible by approved viewers. Parents are given a vCreate Viewer Licence that allows access to videos of their own child only. As more videos are created a story is formed of the child's road to recovery. The parents can then take the videos with them when the child leaves the unit as a memento. The videos are then permanently deleted from the system in line with data protection policy. Although it may sound complex, from both staff and parent's point of view, it's really simple to use."

The clinical staff from the unit can also measure the response rate by seeing which parents are watching the videos and for how long and these are some of the key measures, along with parent's feedback, which will determine the success of the pilot.


Other news

Upcoming Events


ExCeL London
27th-28th June 2018

AfPP Residential Conference 2018

University of York
9th - 12th August

BES Healthcare Seminar

Imperial Hotel, London
5th and 6th September 2018

Infection Prevention 2018

Scottish Events Campus, Glasgow
30th September - 2nd October 2018

IPS 8th Annual IV Forum Conference 2018

The Mercure Sheffield St Paul's Hotel
Tuesday 13th November

Latest Issue

Clinical Services Journal

Clinical Services Journal

Jun 2018

Ensuring standards & peace of mind

Register now to apply for regular copies of Clinical Services Journal and free access to premium content, as well as our regular newsletters.

CSJ Supplements

CSJ Supplements

Aug 2017

Technology with the vision to make surgery better

Register now to apply for regular copies of CSJ Supplements and free access to premium content, as well as our regular newsletters.