Written complaints about NHS hospital and community health services in England have seen the biggest year-on-year rise since annual data was first published 12 years ago, according to new figures from the NHS Information Centre.
Between 2008/09 and 2009/10 the number of complaints rose from 89,139 to 101,077; a 13.4% rise and the largest yearon- year increase since the report, Data on Written Complaints in the NHS, was first published annually in 1997/98. The highest percentage of written complaints by subject related to all aspects of clinical treatment, followed by the attitude of staff.
