The Health Foundation has published research on user’s views on the use of technology during the pandemic. While the responses were largely positive, not everyone was convinced that the increased use of technology represented ‘quality care’.
The Health Foundation has published research on users’ views on the use of technology during the pandemic. While the responses were largely positive, not everyone was convinced that the increased use of technology represented ‘quality care’. The Foundation has outlined the key priorities to ensure successful deployment of healthcare technology, after the pandemic, and will be supporting the evaluation of models for virtual care
During the pandemic, there has been an increased NHS use of both established and newer technologies to reduce face-toface contact and manage demand. This has included the use of phone and video consultations in primary and secondary care; wider use of devices and apps for remote working at home (including as part of virtual wards); the NHS app for appointment booking and patient record access; the rollout of video conferencing software to enable collaboration and peer-to-peer support for clinical decision-making; as well as the use of AI-driven image analysis to help diagnose and monitor the progression of COVID-19.
Although the NHS has previously attracted criticism for being slow to adopt and rollout new technologies, recent developments show that it can do so at impressive pace and scale when conditions allow and staff are empowered to make change happen.
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