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How the unthinkable led to the unimaginable

When the novel coronavirus arrived in the UK, the Dudley Group NHS Foundation Trust advanced its IT by “four years in four months” to support clinicians and patients. Chief information officer Adam Thomas explains what it learned along the way.

The unthinkable happened in March, when we woke up to the reality of COVID-19. None of us should ever lose sight of the fact that there is an enormous, human cost to this disease that continues to this day. But the unimaginable happened because in preparing to confront the consequences of the pandemic, we realised that a lot of things that had seemed like big issues were no longer major problems.

Take virtual access to outpatient clinics, for instance. About six months before COVID arrived, I was in a meeting about whether we could do this and still deliver good care. It was an aspiration in the NHS Long-Term plan, but in that meeting it felt like it was a long way off. Then COVID-19 arrived; we rolled out the ‘Attend Anywhere’ platform in four days, and that answered the question. We went from delivering 5% of outpatient appointments virtually to delivering 60% by video or phone call. 

Challenges addressed

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Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

Download the FREE Clinical Services Journal app from your device's App store

Upcoming Events

AfPP Annual Conference 2022

University of York
8-11 September 2022

Infection 360: What's trending in infection prevention & control

Edgbaston Stadium, Birmingham
27-28 September 2022

IP2022 IS COMING TO BOURNEMOUTH IN OCTOBER 2022

Bournemouth
17-19 October 2022

UKHCA Conference: Listen Up

Pendulum Hotel and Manchester Conference Centre, Manchester
3rd November 2022

MEDICA 2022

Dusseldorf Germany
14th November - 17th November

Future Surgery 2022

ExCel, London
15th - 16th November 2022

Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

Download the FREE Clinical Services Journal app from your device's App store

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