Mindray’s vision of ‘better healthcare for all’ underpins its drive for innovation in patient monitoring, ultrasound and defibrillation, which is benefiting leading NHS hospitals across the UK. Through deeply embedded partnerships Mindray helps customers provide better outcomes for their patients by developing market-led solutions that are pushing the next generation of medical technology .
Mindray is now one of the leading global developers of medical technology, with an R&D network spanning the US, Europe, and China.
With a local focus on patient monitoring, defibrillation and ultrasound in the UK, Mindray has comprehensive UK based support and provides innovative medical devices to a range of hospital departments, including emergency, perioperative and critical care.
The growth of Mindray in the UK has been unprecedented - in just 17 years it has become one of the top 3 monitoring providers to the NHS. This is testament to the quality and reliability of the products and the personalised, flexible service provided by the UK team.
Innovation
Mindray is dedicated to empowering healthcare professionals through innovative, high-value solutions that return better outcomes for patients. Mindray’s living technology is built to keep pace with the ever-changing requirements of healthcare, to produce market-driven solutions that are pushing the next generation of technology around the globe.
Research and Development
Mindray invests over 10% of its annual revenue into R&D every year, which is demonstrated in the level of innovation and product quality customers have come to expect. By investing heavily in R&D, Mindray strives to own a range of core technologies and play a pioneering role, injecting fresh vigor, into the overall innovation of the healthcare industry.
The UK plays a key role in global R&D, which is demonstrated in some of the clinical innovations being built into new technology. For example, all Mindray monitors now include a National Early Warning Score 2 (NEWS2) tool, which helps NHS caregivers identify patient deterioration with more speed and accuracy.
Through its worldwide R&D centres, Mindray is constantly engaging with customers to gain valuable insights for product development. Listening to customers, both technical and clinical, enables Mindray to rapidly develop technologies - putting cuttingedge innovation within reach for all hospitals.
Quality
Quality is built into every aspect of Mindray’s solutions, from manufacture to service, and pervades everything the company does. This has enabled Mindray to build customer confidence in products “made in China” and now has a reputation for developing devices with industry-leading reliability, built to the quality standards expected by the most demanding healthcare environments.
With ISO 9001:2015 & 14001:2015 quality and environmental certifications, Mindray UK has a systematic approach to improving the quality and sustainability of its operations. The first 3 years have already resulted in valuable improvements which enhance the level of support provided to customers.
UK National Service Centre
Comprehensive UK based service and dedicated field engineers demonstrate Mindray's steadfast commitment to helping clinical engineers and caregivers maximise their technology investments to manage costs and improve patient outcomes. Located in Huntingdon, Cambridgeshire the Mindray UK National Service Centre prides itself on cost-effective repair and rapid turn-around. Mindray also offer advanced biomedical technical training to enable customers to fully manage their own equipment should they wish.
Customer Satisfaction
A recent, comprehensive customer satisfaction survey of 89 clinical engineering and procurement departments highlighted that Mindray UK has a net promoter score of 52.9%, which is in the top percentile when compared to the industry average. Results also showed that customers were most satisfied with ‘the quality and suitability of products’, the ‘knowledge of the account manager’ and ‘value for money’. And when asked to provide three words to describe Mindray, the most common answers were ‘value’, ‘quality’ and ‘reliability’.
Royal Papworth's Seal of Approval
Mindray has recently provided the Royal Papworth Hospital with comprehensive patient monitoring throughout the new facility in Cambridge. As the UK’s leading heart and lung hospital, clinicians now use one of the most advanced connected monitoring solutions in the UK, to help provide some of the highest levels of care. A winning combination of Mindray’s stateof-the-art technology, a flexible approach and willingness to go “the extra mile”, has resulted in high levels of clinical approval and customer satisfaction. Eamonn Gorman, Chief Nursing Information Officer and EPR Manager at Royal Papworth commented: “I’m surprised at just how quickly Mindray delivered on our integration requirements. The team have been phenomenal.”
Mindray
Mindray House,
Kingfisher Way,
Hinchingbrooke Business Park,
Huntingdon,
Cambridgeshire
PE29 6FN
Email: ukmarketing@mindray.com
Phone: 01480 416840
Website: mindrayuk.com
@MindrayUK
