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Rise in number of written complaints about NHS

There were 208,400 written complaints received by the NHS during 2016/172 – up 4.9% on the previous year, NHS Digital figures show.

The figures mean on average 571 written complaints were made every day.

The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care.

It shows a 9.7% increase in written complaints to GP and dental practices compared with the previous year. In 2016/17, there were 90,600 primary care complaints, up from 82,600 in 2015/16.

Around half (49.8%) of the resolved complaints made to primary care providers were upheld. 37.5% were fully upheld, 12.4% were partially upheld and 50.2% were not upheld.

Of the total number of primary care complaints involving a service area, 83.2% related to GP surgeries, while 14.6% related to dental practices.

The report shows there was a 1.4% year-on-year increase in secondary care complaints with 117,800 complaints received in 2016/17, up from 116,200 in 2015/1611, but a smaller proportion of resolved secondary care complaints were fully upheld than the previous year.

In 2016/17, 35.8% (40,100) of secondary care complaints were fully upheld, compared with 38.5% (39,800) in 2015/16. The number of complaints partially upheld increased from 26.4% (27,300) in 2015/16 to 28.9% (32,300) in 2016/17.

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Upcoming Events

Central Sterilising Club - Annual Scientific Meeting 2024

Crowne Plaza at Gerrard’s Cross
15th April 2024 – 16th April 2024

DECON UK 2024

National Conference Centre, Birmingham
17th April 2024

Infection Prevention & Control

National Conference Centre, Birmingham
23rd - 24th April 2024

Theatres & Decontamination Conference 2024

Coventry Building Society Arena
16th May 2024

The AfPP Roadshow - Birmingham

Millennium Point, Birmingham
18th May 2024

The AfPP Roadshow - Exeter

University of Exeter
22nd June 2024

Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

Download the FREE Clinical Services Journal app from your device's App store

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