Aspen Healthcare, the operator of four private acute hospitals, two cancer centres and three ambulatory day surgery centres, has extended its investment in Datix software to support the organisation’s updated quality governance framework.
The framework is designed to promote best practice processes and drive continual improvements in patient safety and care which is underpinned by data and information from Datix.
Improved incident reporting has had a direct and positive impact and, while Aspen Healthcare increased patient contacts by 14%, the number of serious incidents has been reduced by 65% year-on-year, for the period 2013-2014. Aspen Healthcare has expanded its original Datix
implementation to cover incident, safety alerts, risk management and complaints. It also uses the Datix dashboard module.
Consistent processes combined with measurable KPIs on quality governance dashboards encourage staff to record patient safety and near miss incidents including such things as pressure ulcers, returns to theatre and cancelled operations, in addition to reporting anything that is a concern to staff which they think needs investigating.
Judi Ingram, group clinical director at Aspen Healthcare commented: “With Datix, the information is 100% accessible by everyone and the sheer granularity of the detail provided gives clinicians and managers alike the evidence they need to highlight problem areas quickly and then take swift, corrective action. This boosts staff morale, minimises the risk of recurring issues and improves patient safety.”
