DR SCOTT BROWN discusses the importance of customer relationship management, vendor rating systems and how healthcare organisations can enhance their procurement decision-making.
DR SCOTT BROWN discusses the importance of customer relationship management (CRM), vendor rating systems (VRS), and looks at how healthcare organisations can enhance their procurement decision-making.
Recent reports from, for example, Lord Carter of Coles, talk about the need for improved efficiency and effectiveness in order for the NHS to both survive and continue to provide the vision set out by Bevan in 1948.
“On 5th July we start together, the new National Health Service…Nor will it be overnight any miraculous removal of our more serious shortages of nurses and others and of modern replanned buildings and equipment…My job is to give you all the facilities, resources and help I can, and then to leave you alone as professional men and women to use your skill and judgement without hindrance.” (Bevan, 1948, p.24)
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