SUZANNE CALLANDER looks at the findings of a recent report that highlights the connection between NHS staff morale and the quality of patient care.
A recent report, published by The Point of Care Foundation, highlights that the way healthcare staff feel about their work has a direct impact on the quality of patient care as well as on the efficiency and financial performance of an organisation.
The Point of Care Foundation is an independent charity working to improve patients’ experience of care and to increase support for the staff who work with them. The Foundation is working towards its vision of putting patients at the heart of the healthcare system through a patient-centred approach – focused on listening, understanding and responding to the needs of the whole individual. It sees this as essential to the delivery of the best possible quality of care.
The report puts the case for NHS organisations to make supporting staff a central driver of strategies to improve patient care, productivity and financial performance. It believes that there is currently a ‘gap’ in parts of the NHS between knowledge and action and between rhetoric and reality. The report authors argue that it is not only necessary to encourage bottom-up change but also possible to accelerate it.
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